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Shipping Policy

At Island Tepache, we’re dedicated to delivering our 3-pack and 6-pack  fermented pineapple beverages to you promptly and securely across the UK. This Shipping Policy outlines our shipping process, costs, and commitments to ensure a smooth experience. By placing an order on our website (the "Website"), you agree to the terms below.

Last Updated: September 25, 2025

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1. Shipping Destinations

  • We currently ship to addresses within the United Kingdom (mainland and select regions, including Northern Ireland, Scottish Highlands, and Islands).

  • International shipping is not available at this time, but we’re working to expand in the future.

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2. Shipping Costs and Carriers

  • Carriers: We partner with trusted couriers, including Royal Mail (2nd Class Tracked) and Parcelforce (48 or 24-hour services), to ensure safe delivery of our glass-bottled tepache.

  • Costs:

    • 3-Pack (330ml bottles, ~1.8kg): £4.50–£5.50 (Royal Mail 2nd Class Tracked) 

    • 6-Pack (330ml bottles, ~3.9kg): £5.50–£6.50 (Royal Mail 2nd Class Tracked) 

  • Free Shipping: Orders over £25 qualify for free shipping (e.g., two 3-packs or one 6-pack plus additional items). This will be automatically applied at checkout.

  • Costs are displayed clearly before order confirmation and include VAT. Additional surcharges (£1–£3) may apply for remote areas (e.g., Highlands, Islands).
     

3. Delivery Times

  • Processing: Orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays). Orders placed after 12 PM BST may be processed the next business day.

  • Delivery:

    • Royal Mail 2nd Class Tracked: 2–3 business days after dispatch.

  • Estimated delivery times are provided at checkout but are not guaranteed, as delays may occur due to carrier issues, weather, or other unforeseen circumstances.

  • You’ll receive a tracking number via email once your order is dispatched.
     

4. Packaging

  • Our 3-pack and 6-pack orders are shipped in sturdy, recyclable cardboard boxes with dividers to protect the 330ml glass bottles.

  • We use eco-friendly packaging materials to minimize environmental impact while ensuring your tepache arrives intact.

  • To maintain quality, we recommend storing your tepache refrigerated upon receipt, as it is a perishable, fermented product (0.5–2% ABV).
     

5. Delivery Issues

  • Non-Delivery: If your order doesn’t arrive within the estimated timeframe, contact us within 7 days of the expected delivery date at support@islandtepache.co.uk We’ll investigate with the carrier and offer a refund or replacement per our Refund Policy.

  • Damaged or Incorrect Orders: Inspect your package upon receipt. Report any damaged bottles or incorrect items (e.g., receiving a 3-pack instead of a 6-pack) within 7 days for a refund or replacement. Include photos of the damage and packaging.

  • Incorrect Address: You are responsible for providing an accurate shipping address. We are not liable for delays or non-delivery due to incorrect details. Contact us immediately if you need to amend your address before dispatch.
     

6. Risk of Loss

  • Ownership and risk of loss transfer to you upon dispatch from our facility. We recommend tracking your order and contacting us promptly if issues arise.

  • We are not responsible for packages stolen or damaged after delivery to the provided address, but we’ll assist with carrier claims where possible.
     

7. Returns for Shipping Issues

  • For damaged, defective, or incorrect orders, we provide prepaid return labels for approved returns. See our Refund Policy [insert link] for details.

  • Due to the perishable nature of tepache, we do not accept returns for change of mind or taste preference.
     

8. Contact Us

For shipping-related questions or issues, reach out to:

We aim to respond within 2 business days and resolve issues promptly to ensure you enjoy your Island Tepache.
 

9. Changes to This Policy

We may update this Shipping Policy to reflect operational or carrier changes. Updates will be posted here with a revised “Last Updated” date. Continued use of the Website constitutes acceptance of changes.

Last Updated: September 25, 2025

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

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