Terms & Conditions
Terms & Conditions
Welcome to the Island Tepache website (the "Website"), operated by Island Tepache ("we," "us," or "our"), a UK-based business offering 3 & 6-pack fermented pineapple beverages. By accessing or using our Website, including purchasing our products, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use the Website. These Terms apply to all users, including customers purchasing in the UK.
1. General
-
Eligibility: You must be at least 18 years old to use the Website or purchase products. By using the Website, you confirm you meet this requirement.
-
Changes to Terms: We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website constitutes acceptance of the revised Terms.
-
Applicable Law: These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Products and Pricing
-
Product Description: We offer 3-pack (330ml bottles) and 6-pack (330ml bottles) Island Tepache, a fermented pineapple beverage with 0.5–2% ABV. We strive to ensure product descriptions are accurate but reserve the right to make minor changes (e.g., packaging) without notice.
-
Pricing: All prices are in GBP, inclusive of VAT, and subject to change without notice. Prices do not include shipping (depending on carrier and pack size), which will be clearly displayed at checkout.
-
Availability: Products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.
3. Orders and Payment
-
Order Acceptance: Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel orders due to stock issues, payment problems, or suspected fraud. You will be notified via email if an order is not accepted.
-
Payment: We accept major credit/debit cards and other secure payment methods displayed at checkout. Payment must be completed in full before dispatch. You confirm that the payment method used is yours or that you have authorization to use it.
-
Order Confirmation: Upon successful payment, you will receive an order confirmation email. This does not guarantee delivery, as orders are subject to stock and verification.
4. Shipping and Delivery
-
UK Delivery: We currently ship to UK addresses only (mainland and select regions). Shipping costs and estimated delivery times (2–3 days for Royal Mail 2nd Class Tracked) are provided at checkout.
-
Delivery Issues: We are not responsible for delays due to incorrect addresses provided by you, carrier disruptions, or unforeseen circumstances (e.g., weather). We will work with you to resolve non-delivery or damaged deliveries per our Refund Policy.
-
Risk of Loss: Ownership and risk of loss transfer to you upon dispatch. We recommend inspecting packages upon receipt and reporting issues within 7 days.
5. Refunds and Returns
-
Our Refund Policy (available here) governs returns, refunds, and replacements for damaged, defective, or incorrect orders. Please review it for full details. In summary:
-
Refunds or replacements are available for damaged, defective, or non-delivered items if reported within 7 days of delivery (or expected delivery).
-
Returns for perishable products are not accepted for change of mind or taste preference.
-
We cover return shipping costs for approved refunds due to our error.
-
6. Intellectual Property
-
All content on the Website (e.g., text, images, logos, recipes) is owned by The Island Tepache or our licensors and is protected by UK copyright, trademark, and other laws. You may not reproduce, distribute, or modify any content without our written consent, except for personal, non-commercial use.
-
The "Island Tepache" name and logo are our trademarks. Unauthorized use is prohibited.
7. User Conduct
You agree not to:
-
Use the Website for unlawful purposes or in violation of these Terms.
-
Attempt to access, modify, or disrupt the Website’s systems or security.
-
Submit false or misleading information (e.g., incorrect billing or shipping details). We reserve the right to suspend or terminate access to the Website for any user violating these Terms.
8. Limitation of Liability
-
To the fullest extent permitted by law: We are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or products, including but not limited to loss of profits, data, or goodwill.
-
Product Use: Island Tepache is a low-ABV (0.5–2%) beverage. Consume responsibly. We are not liable for health issues arising from improper consumption, allergies, or failure to follow storage instructions (e.g., keep refrigerated).
-
Website Accuracy: While we strive for accuracy, we are not liable for errors in product descriptions, pricing, or availability. We reserve the right to correct errors and cancel orders affected by them.
9. Privacy
Your use of the Website is subject to our Privacy Policy, which details how we collect, use, and protect your personal information. By using the Website, you consent to our data practices.
10. Force Majeure
We are not liable for delays or failures to perform due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or carrier disruptions.
11. Contact Us
For questions, complaints, or support regarding these Terms or your order, contact us at:
-
Email: support@islandtepache.co.uk
-
Website: [Contact Us form]
-
Address: [Insert UK business address]
We aim to respond within 2 business days.
12. Entire Agreement
These Terms, along with our Refund Policy and Privacy Policy, constitute the entire agreement between you and Island Tepache regarding the Website and our products. If any provision is deemed invalid, the remaining provisions remain in effect.
Last Updated: September 25, 2025